Returns and Refunds Policy

Kuber Studio  is committed to deliver all orders with good quality packaging within a span of 8 – 10 working days (excluding Sundays & Public holidays) under normal circumstances. Kuber Studio makes all commercially reasonable endeavours to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

FOR ONLINE PRODUCTS

NO RETURNS 

ONLY EXCHANGE

APPLICABLE CONDITIONS

 

 

 

KURTAS/ PANTS/ TOPS/ DUPATTAS/ KIDS WEAR/ NIGHT
SUITS/ LOUNGE WEAR

 

 

Exchange due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact and product should be unused.

 

DAMAGED PRODUCT

 

 

Intimate within 24 hours of delivery about the exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased.

 

 

ALTERED PRODUCTS

 

 

No exchanges or refunds will be made against garments which have been altered by the customer.

 

 

CANCELLATION

 

                                    

Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit for prepaid orders which may normally take up to 15 working days.
However, the store credit will be paid after deducting the shipping charge of INR 100 paid by the customer at the time of placing the order.

 

 

REVERSE PICKUP – SHIPPING COSTS

 

Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.

In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200.

“Multiple exchanges” refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).

 

 

FACE MASKS

 

                            

For hygiene reasons, face masks are non-returnable.

 

FOR EXHIBITIONS

NO RETURNS

ONLY EXCHANGE

APPLICABLE CONDITIONS

 

 

 

REFUNDS

 

 

No Refunds

 

KURTAS/ PANTS/ TOPS/ DUPATTAS/ KIDS WEAR/ NIGHT SUITS/ LOUNGE WEAR

 

 

Exchange of the merchandise due to size/style/damaged issue(s), can only be done within the exhibition duration from which they were purchased and not through any other mode or medium. Tags should be intact, and the product should be unused.

 

 

DAMAGED PRODUCT

 

 

Intimate us within 24 hours of purchase if the merchandise is damaged. ‘Damage’ does not include any issue with the merchandise pertaining to the style/design of the product purchased.

 

 

ALTERED PRODUCTS

 

 

No exchanges will be made against merchandise which have been altered by the customer.

 

 

REVERSE PICKUP – SHIPPING COSTS

 

If the merchandise needs to be picked up or delivered by KUBER STUDIO, then the shipping cost must be borne by the customer.